Last updated: January 14, 2026
Clear, fair refund terms. We want you to be happy with our service.
First-time subscribers can request a refund within 30 days of their first payment. The refund amount is calculated based on usage.
Eligibility Requirements:
What You'll Receive:
Your refund is calculated by deducting two types of costs from your subscription fee:
AI Credit Deduction (Variable)
The value of any credits you consumed, calculated at the per-credit rate (Subscription ÷ Monthly Credits)
Administrative Fee (Fixed)
Covers payment processing fees, manual review time, and support overhead
Refund Formula:
Refund = Subscription - (Credits Used × Per-Credit Rate) - Admin Fee
Example Calculation:
For a $10/month plan with 500 included credits:
Important
If your calculated refund amount is zero or negative (due to high credit usage), no refund will be issued. This ensures we can cover the actual costs incurred on your behalf.
Cancel Anytime: You can cancel your subscription at any time from your Profile page.
Access Until Period End: After cancellation, you'll continue to have full access until the end of your current billing period.
No Future Charges: We will not charge you for any subsequent billing periods after cancellation.
Standard Refunds: After the 30-day guarantee period, we generally do not provide refunds for unused portions of the current billing period. However, we may offer pro-rata refunds in exceptional circumstances at our discretion.
Why AI Credits Are Non-Refundable
When you use AI features, we pay third-party providers (like OpenAI) for each API call. These costs are incurred immediately and cannot be recovered. Every credit you consume represents a real cost we have already paid on your behalf.
Monthly Included Credits:
Purchased Credit Packs:
If you are a consumer in the European Union, European Economic Area, or Switzerland, you have additional rights under the EU Consumer Rights Directive.
You have the right to withdraw from a distance contract within 14 days without giving any reason. However, this right may be waived when:
If you withdraw before using the service: You will receive a full refund minus the administrative fee (to cover processing costs incurred).
If you withdraw after using the service: You will be charged proportionally for the services already provided (credit value + admin fee), using the same calculation method described in Section 2.
Under the EU Data Act (effective September 2025), you may terminate your subscription with a maximum of 2 months' notice. We comply with all applicable EU data portability and switching requirements.
To request a refund, please follow these steps:
Visit our Support page
Go to the Support page and select "Billing & Refunds"
Submit your request
Include your account email and reason for the refund
Wait for confirmation
We'll review your request and respond within 5-7 business days
Quick Link: Visit Support Page →
| Stage | Timeline |
|---|---|
| Review your request | 5-7 business days |
| Process approved refund | 1-3 business days |
| Funds appear in your account | 5-10 business days (varies by bank) |
Refunds are processed to the original payment method. Processing times may vary depending on your financial institution.
If you have any questions about our Refund Policy, please visit our Support page.
For other inquiries, please see our Terms of Service and Privacy Policy.